Complaints procedure

Raising a concern

We want to hear when something has gone wrong. You can raise a complaint by email to admin@nsdbusinessltd.com, or in person at the academy office: No. 40/42 Lamido Ahmadu Road, Lamido Zubairu Way, adjacent to Modibbo Adama University Teaching Hospital, Yola, Yola South LGA, Adamawa State, Nigeria.

What happens next

• We acknowledge your complaint within two working days.
• A member of staff not involved in the matter looks into it.
• We send you our decision within seven working days. If we need longer, we tell you why and when to expect it.

If you are not satisfied

You may ask for your complaint to be reviewed by the Managing Director/CEO.

Records

We keep a record of complaints and their outcomes so we can learn from them. Complaint records are handled in line with our privacy notice.